Last Updated: July 2023
At Ionian Saili Days, we are committed to providing exceptional service for your boat rental needs. This Refunds and Return Policy outlines our guidelines regarding refunds and cancellations to ensure transparency and customer satisfaction.
By engaging with our services, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact us at [email protected].
1. Refund Eligibility
1.1 Cancellation Period
Refunds will only be considered if a cancellation is made at least 90 days prior to the scheduled booking date. Cancellations made within 90 days of the booking date are not eligible for a refund.
2. Refund Process
2.1 Eligibility Verification
To request a refund, customers must contact Ionian Saili Days at least 90 days before the scheduled booking date. We will verify the eligibility of the request based on the cancellation period.
2.2 Refund Options
If the cancellation meets the 90-day requirement, customers may choose one of the following refund options:
– Full Refund: The total rental amount will be refunded to the original payment method.
2.3 Refund Processing Time
Refunds will be processed within 30 from the date of approval. The actual time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
3. Non-Refundable Circumstances
3.1 Late Cancellations
Cancellations made within 90 days of the booking date are not eligible for a refund. In such cases, the full rental amount will be retained by Ionian Saili Days.
3.2 No-Show
If a customer fails to show up for the booking without prior notice, the full rental amount is non-refundable.
4. Booking Modifications
4.1 Date Changes
Customers may request to modify the booking date without incurring a cancellation fee, subject to availability. Such requests must be made at least 90 days before the original booking date.
5. Contact Us
If you have any questions or wish to initiate a refund request, please contact us at [email protected]. Our customer service team is available to assist you.
6. Policy Changes
Ionian Saili Days reserves the right to update or modify this Refunds and Return Policy at any time. The latest version will be posted on our website with the effective date.
Thank you for choosing Ionian Saili Days. We appreciate your understanding and cooperation regarding our refund and return policies.
